Refund & Shipping Policy

Thank you for shopping with us. This policy explains our refund, cancellation, and digital delivery terms.

Refund Policy

We offer a full refund for eligible requests submitted within 30 days after delivery.

We do not accept physical returns or exchanges. Because our products are delivered digitally, eligible customers may request a refund without returning a physical item. No return shipping label, return shipping fee, or restocking fee applies.

To request a refund, contact our support team through the Contact Us page and include your order details. Refunds are issued to the original payment method used for the order.

We do not offer exchanges. If you need a different product or subscription term, please request a refund within the applicable refund window and place a new order.

Refund Processing Time

We initiate approved refunds within 1 business day after approval.

After initiation, your bank, card issuer, or payment provider may take an additional 3–5 business days to post the refund to your account. In most cases, the full process is completed within 6 business days after approval.

Cancellation Before Delivery

You may request cancellation before the Microsoft 365 subscription has been activated on the email account you provide.

If an order cannot be fulfilled, we will cancel it and issue a full refund to the original payment method.

Once the subscription has been activated on your account, refund requests are handled under the 30-day refund policy above.

Digital Delivery

We fulfill your order by activating the Microsoft 365 subscription on the email account you provide. Activation confirmation, delivery updates, and setup instructions are sent to your email address. We do not supply a pre-registered account, login credentials, or a product key. No physical product is shipped.

Digital delivery is available at no additional charge to customers in the United States, Canada, United Kingdom, Australia, and New Zealand.

Order Handling Time: 0-1 business day after payment confirmation. This covers order review and preparation of the digital delivery.

Transit Time: 0 business days. The subscription is activated on your account and confirmation is sent by email; no carrier or physical transit is involved. Zero transit time does not mean delivery before order processing is complete.

Processing Days: Monday through Sunday. We use the contact information provided at checkout. If delivery has not arrived after 1 business day, check your spam folder and contact support.

To protect customers and prevent fraud or billing errors, we may occasionally request additional verification before delivery. If verification is required, we will contact you by email. Delivery will proceed once the required verification is completed.

Customer Responsibilities

At checkout, enter a valid email address you can access for the account you want to use for your Microsoft 365 subscription. Check it carefully before paying. This address is also used for order confirmation and setup instructions. If you entered the wrong address, contact support promptly with your order number.

If delivery cannot be completed because the information provided at checkout is incorrect or incomplete, please contact our support team so that we can assist you.